Privacy Policy — Harpers Realty Pty Ltd

Last updated: 20/02/2026

1. Who we are
Harpers Realty Pty Ltd (“Harpers Realty”, “we”, “us”, “our”) collects and handles personal information in the course of providing real‑estate sales and property management services.

2. The kinds of personal information we collect
We may collect:

  • identification and contact details (e.g., name, phone, email, address);

  • property‑related preferences and enquiry details;

  • inspection attendance records and sign‑in data;

  • proof‑of‑identity details and supporting documents where reasonably necessary (e.g., to verify identity, prevent fraud or comply with legal duties);

  • for landlords/tenants: tenancy application information (employment and rental history, references, limited financial details), and for vendors/buyers: transaction information;

  • communications with us (emails, call notes) and marketing preferences;

  • device/usage information for our website or emails (e.g., cookies, open rates).
    We only collect information that is reasonably necessary for our functions and activities.

3. How we collect personal information
Directly from you (online forms, email, phone, in‑person at inspections), through our website and digital tools, and from third parties you authorise (e.g., referees, property portals) or where permitted by law.

4. Why we collect, use and disclose personal information
We use your information to:

  • schedule and manage inspections and enquiries;

  • communicate about properties and services (including follow‑up and relevant property marketing with an easyopt‑out);

  • conduct tenant screening and property management tasks;

  • verify identity, prevent fraud and meet legal obligations;

  • manage our business operations, analytics and quality assurance;

  • handle complaints and resolve disputes.
    If you do not provide requested information, we may be unable to offer certain services. Managing personal information in an open and transparent way — including having a publicly available privacy policy and offering marketing opt‑outs — is a core privacy requirement and industry expectation.

5. Direct marketing and how to opt out
We may send you property updates or market information that we believe is relevant. You can opt out at any time via the link in our emails or by contacting hello@harpersrealty.com.au. Privacy guidance emphasises providing a simple, prominent opt‑out.

6. Disclosure to third parties and overseas recipients
We may disclose personal information to:

  • property owners/landlords;

  • suppliers and service providers that support our operations (e.g., CRMs, email/SMS platforms, ID verification, tenancy databases where applicable, IT support, document storage);

  • professional advisers and insurers;

  • regulators and law‑enforcement where required.
    Some providers may be located outside Australia; if we disclose overseas, we take reasonable steps to ensure appropriate privacy safeguards, consistent with Australian Privacy Principles.

7. Sensitive information
We generally avoid collecting sensitive information. If it is reasonably necessary (for example, as part of verifying identity or meeting legal duties), we will seek your consent or rely on another lawful basis.

8. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, and we destroy or de‑identify information when no longer needed for lawful purposes.

9. Access and correction
You can request access to, or correction of, your personal information by contacting hello@harpersrealty.com.au. We will respond within a reasonable period and, where we refuse a request, we will explain why and how to complain.

10. Anonymity and pseudonyms
Where practicable, you may interact with us anonymously or using a pseudonym (for example, general enquiries). However, identification may be required for property transactions, applications, or to attend inspections at occupied properties.

11. Data breaches
If a data breach occurs that is likely to result in serious harm, and the Notifiable Data Breaches scheme applies, we will investigate and notify affected individuals and the OAIC as required. Penalties for non‑compliance are increasing under ongoing Privacy Act reforms; we are committed to timely notification.

12. Small business exemption (if applicable)
Some small businesses under $3 million annual turnover may be exempt from parts of the Privacy Act. However, real‑estate agencies often handle tenancy databases or property management activities that can limit this exemption, and best‑practice APP compliance is strongly recommended.

13. How to contact us or make a complaint
Email: hello@harpersrealty.com.au
We will acknowledge and investigate your complaint. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to this policy
We may update this policy from time to time. The current version will be available at our nominated web address.